FAQ'S

What products do you sell?
We create handcrafted, artist-made pieces designed with care. Each item is individually produced, so slight variations are natural and part of their character.

Do you accept returns?
We only accept returns if an item arrives damaged during transit. If this happens, please contact us within 48 hours of delivery with photos of the damage so we can help you quickly.

Can I exchange my order?
Because each piece is handmade, exchanges are not available. If your order arrives damaged, we will replace it or issue a refund depending on the situation.

How long does shipping take?
Shipping times vary depending on your location and the product ordered. You’ll receive an estimated delivery timeline at checkout and a confirmation email once your order has been dispatched.

Do you ship internationally?
Yes, we offer international shipping. Delivery times and costs depend on your region and will be shown during checkout.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number by email so you can follow your parcel’s journey.

What if I entered the wrong delivery address?
If you made a mistake, contact us as soon as possible. If the order hasn’t been shipped yet, we can update the details. If it has already been dispatched, we are unable to change the address.

How do I care for my product?
Each piece comes with specific care guidance to keep it in the best condition. If you need more help, you can check the Product Care page or contact us directly.

How do I get in touch?
You can reach us through the contact form on the website or by emailing hello@lurvstudio.com